This Privacy Statement provides information on the practices of 1882916 Ontario Inc., operating as Lake House Restaurant (“we”, “our”, “us”) regarding the Personal Information collected, used, processed, and disclosed:

• Through our Website lakehouserestaurant.com (the “Website”), including through forms found on our Website;
• When you visit the restaurant; and
• When you interact with us or our representatives in person, by email or by phone.

COLLECTION AND USE OF PERSONAL INFORMATION

In this Privacy Statement, Personal Information means any information that can be used to identify you, either alone or in combination with other information. (“Personal Information”).

When you interact with us through our Website or contact us by phone or by email, we may collect the following Personal Information from you:

• When contacting us directly (by phone, email or through social media) with inquiries or to make a reservation: Contact information (such as your name, phone number and/or email address and/or social media handle) and the contents of your message, details regarding your reservations (time and date, number of guests, occasion (if applicable), special requests you choose to provide to us (e.g. accommodation needs, support animals, dietary restrictions, allergies), in order to contact you regarding your inquiries or reservations, and in order to prepare your reservation appropriately;
• When attending at our restaurant in person: Special requests you choose to provide to us (e.g. accommodation needs, support animals, dietary restrictions, allergies) in order to serve you appropriately, and payment information, such as your method of payment, credit card number, cheque information and other billing information, when you make a purchase, in order to process your payment.

Information collected from OpenTable

• When making a reservation using OpenTable: OpenTable will send us contact information (such as your full name, phone number, email address), details regarding your reservation (time and date, number of guests, occasion (optional), special requests (optional), accommodation needs, support animals, dietary restrictions, allergies), in order to make your reservation. With your prior express consent, OpenTable may also send us your email preferences, if you choose to sign-up to receive for dining offers and news from us.

We may also de-identify and aggregate information we receive regarding our operations and reservations in order to generate statistics about our operations (e.g. the number of reservations we booked in a time period). 

We may transfer Personal Information to third-parties who act on our behalf (i.e. service providers), for further processing in accordance with the purpose(s) for which the Personal Information was originally collected.

In the course of our activities and for the same purposes as those listed in this Privacy Statement, your Personal Information can be accessed by, or transferred to the following categories of recipients on a need-to-know basis to achieve such purposes:

• our personnel, including staff and contractors;
• our suppliers and services providers providing us with services, such as payment processing and OpenTable (for online reservations);
• our systems providers that provide us with IT solutions, including web service providers, web hosting, cloud service providers, database providers; and
• our professional advisors, including accountants and lawyers, as part of requesting advice or as part of a business transaction involving part of our business or its assets.

Your Personal Information will remain protected in accordance with this Privacy Statement. Prior to any transfer of Personal Information, we ensure to have agreements in place with third-party service providers to ensure they only use Personal Information as necessary and for the agreed upon purpose, to protect the Personal Information with security safeguards appropriate to the sensitivity of the information, and not to disclose it except as may be permitted by us, as required by law, or as stated in this Privacy Statement.

Information Collected Automatically Through Our Website

• Cookies & Other Technologies:  In general, you can visit our Website without telling us who you are or submitting any Personal Information. However, our Website may use a technology called “cookies.” A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We may collect the IP (Internet protocol) addresses of all visitors to our Websites and other related information such as page requests, browser type, operating system, and average time spent on our Website. We use this information to help us understand activity on our Websites and to monitor and improve our services and our Websites.

You may set your Web browser settings to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Websites, you may not be able to take full advantage of all of the features of our Websites.

DISCLOSURE OF PERSONAL INFORMATION

We will disclose your Personal Information to third parties only under one or more of the following circumstances:

• Personal Information you have given us express permission to disclose to a specific third-party;
• In response to a search warrant or other legally valid inquiry, request or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law;
• If the disclosure is necessary or appropriate for the establishment, exercise or defence of legal claims, to protect our rights or those or our employees, contractors and/or customers, to prevent actual or suspect loss or harm to persons or property or to resolve a dispute between us; or
• in connection with business transaction (e.g. a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings)) involving all or part of our business.

LINKS TO THIRD-PARTY WEBSITES FOUND ON OUR WEBSITE

Our Website may include links to third-party Websites as well as content and applications hosted and served by third-parties that we do not own or operate. Clicking on those links may allow the third-party to collect or share Personal Information about you. If you follow a link to a third-party Website, please refer to the third-party’s privacy statement for information on the type of Personal Information it collects, and how it uses or discloses it. We do not endorse and are not responsible for the information or privacy practices of Websites or services owned by third-parties.

SECURITY SAFEGUARDS

We maintain reasonable and appropriate safeguards in an effort to protect against unauthorized access, use, loss, modification, destruction and disclosure of Personal Information in our custody and control. These measures include physical, organizational and technological measures that are proportionate to the quantity and sensitivity of the Personal Information. Part of these safeguards includes obtaining assurances from third-parties to require them to adopt practices that will provide a comparable level of protection for the Personal Information in their custody. However, we cannot guarantee the security of information in transit over the Internet outside of our system.

We take reasonable steps to ensure that the Personal Information in our custody and control is accurate and up-to-date for the purposes for which the information was collected. While we rely on you to provide us with accurate Personal Information and to update this information as necessary, we will make reasonable efforts to keep your Personal Information accurate and up to date, for the purposes for which the information was collected.

LOCATION AND RETENTION OF PERSONAL INFORMATION

The Personal Information we collect may be processed by us and our service providers on servers located inside and outside your province of residence or Canada.

Please note that your Personal Information may be subject to the laws of general application in the jurisdiction where it is stored, including lawful access. If your Personal Information is transferred outside of your jurisdiction, we will take steps to ensure your information is adequately protected in accordance with applicable privacy and data protection laws. We use contractual and other means to ensure the information is protected while in the foreign jurisdiction. However, Personal Information may be still accessible to law enforcement agencies, government agencies, courts, and national security authorities of the foreign jurisdiction. If you have questions about our policies and practices regarding service providers outside of Canada, please contact our Privacy Officer using the contact information at the end of this Privacy Statement.

Except as required by law, we will only retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, or to meet any legal or regulatory requirements. We have Personal Information retention processes designed to retain Personal Information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements. We will destroy or anonymize information that is no longer required for the purpose for which it was collected.

INDIVIDUAL RIGHTS

You may choose to exercise any of the following rights related to your Personal Information. Some of these rights will be subject to specific requirements or limitations under applicable law:

• Rights of access and correction: At any time, you may request access to any of your Personal Information that we hold, subject to limited exceptions prescribed by law, such as any personal information about another individual that cannot be separated from yours, any information subject to solicitor-client privilege, commercially confidential information, information that may threaten life or security of an individual, or information collected for purposes related to an investigation of a breach of an agreement or contravention of law. You may request information on the types of Personal Information we hold about you, what it is being used for, and with whom it has been shared. You may also request the correction of any inaccurate, outdated or incomplete information related to you.
• Right to opt-out: At any time, you may “opt-out” or withdraw your consent to the collection, use, disclosure or any other form of processing of your Personal Information, subject to contractual or legal restrictions. Please note that if you withdraw your consent to some processing of your Personal Information, we may not be able to provide you with a particular product or service.
• Unsubscribe from email marketing: You may remove yourself from our contact lists by following the unsubscribe instructions in each of the e-mails. You may also remove yourself from our list by contacting us as set out in the “Contact Us” section below.

If you wish to exercise any of these rights, please contact us by sending an email to [email protected] or contacting us by phone at 905-562-6777. We may not accommodate a request if we believe it would violate any law or legal requirement. If we cannot accommodate a request, we will provide you with a justification.

We may request certain Personal Information for the purposes of verifying your identity when requesting access to or correction of your Personal Information.

CHILDREN’S PRIVACY

Our Website and our services are not directed at children. We do not knowingly collect any Personal Information about children on our Website or for the purposes mentioned in this Privacy Statement. If Personal Information about children has been mistakenly provided to us and you would like to request that such Personal Information be removed, please refer to our “Contact Us” section.

CHANGES

We may update this Privacy Statement from time to time to reflect changes in our processing of Personal Information. If we change the way we collect, use, disclose or otherwise process your Personal Information, we will update this Privacy Statement and when required by law, we will notify you. These changes will take effect immediately upon posting. Where required by law, we may seek your prior consent.

We strongly encourage you to please refer to this Privacy Statement often for the latest information about our Personal Information practices.

CONTACT US

If you have any questions, comments or complaints about this Privacy Statement or our privacy practices, please contact our Privacy Officer at:

Lake House Restaurant
3100 North Service Road
Vineland, Ontario
L0R 2E0
P: 905-562-6777
[email protected]